Experience

Director, Digital Workplace – Managed the trend-setting team that enabled a Citywide   remote workforce by providing the digital tools and support which empower   City of Seattle Leaders and Employees to modernize their everyday work. 

• Assisted a Chief Technology Officer in an organizational transformation of the Seattle IT department
• Modernized the collaboration service increasing productivity and efficiency across City of Seattle
• Rapidly responded to the City’s response to COVID-19 supporting the shift of 10,000+ employees to working remotely in delivering their government services by leveraging digital tools and innovative technology solutions 
• Establishment of a Digital Workplace Champions program that converted almost 10 percent of the City of Seattle’s workforce into champions of digital tools
• Strategically managed accounts and renewals for rapid cost savings resulting in millions saved for the city 
• Supported the operationalization of Adobe Sign while enabling the teams to deliver the service which today saves approximately 50,000 pages of paper alone plus additional savings from process improvements
• Have   grown the Windows 10 footprint to 75% resulting in a reduction in risk, increase in customer value, and positioned desktop management for modernization 
• Sponsored and supported the roll-out of additional security and privacy features to further secure access and usage of digital tools
• Co-Established the Seattle IT Mentorship program in partnership with Mayor Durkan’s Seattle Promise students

Director (interim), Service Modernization – Lead multi-functional teams with a shared   mission of being a catalyst to the City of Seattle’s digital modernization   through supporting the departments’ shift from aging solutions to newer   technologies; achieved through innovative ideas, modern tools, best practices, and customer alignment with objectives key results. 

• Led the efforts to establish Bot Automation Service (RPA) to automate manual and repetitive tasks in processes and workflows throughout the City of Seattle
• Established the Living Lab Concept (LLC) program, aligning various efforts of emerging and innovative technologies (cloud-based, artificial intelligence, chatbots, automation, and data modernization) while positioning the City for faster adoption of new technologies
• Teams have supported the discovery and analysis of the department’s application portfolio, creating a framework for rationalization of applications and   systems
• Provided thought leadership and support to Data Modernization efforts creating modern capabilities for improved consumption of Data at the City of Seattle 
• Driven strategic digital innovation with external partners and City customers   through collaborative forums and innovative engagements
• Supported Department and Citywide initiatives such as the Mayor’s Innovation Advisory Council, Seattle IT Mentor Program, Seattle IT Leadership Capital, and the   Race Social Justice Initiative.

Manager, Digital Collaboration – Manage and lead the Digital Collaboration team supporting   the modern digital tools used by the workforce to conduct their everyday work in providing government services to the residents of the City of Seattle.

• Collaborate with public and private entities to deliver solutions while navigating complex bureaucratic and policy-driven environments
• Develop and implement a comprehensive digital collaboration strategy
• Serve as Executive Sponsor of the Digital Workplace Employee Experience group 
• Drive and host the Digital Workplace Exchange for City of Seattle departments
• Build strong relationships with key stakeholders to understand business needs and translate them into effective digital collaboration solutions
• Lead the development of a Strategic Microsoft 365 5-year Roadmap 
• Evaluate, select, and integrate cutting-edge collaboration tools and features to   optimize team efficiency and communication
• Implement metrics and analytics to measure the success and impact of Digital Workplace initiatives
• Established Digital Workplace Day to provide learning and collaboration opportunities across organizations in the region
• Leading readiness assessment and implementation of Microsoft 365 Copilot
• Ensured compliance with cybersecurity standards and privacy protocols, safeguarding sensitive data and tools across departments by closely partnering with Security, Privacy, and Responsible AI programs

Digital Adoption Lead – Provided key support to the modernization of the City of   Seattle’s workforce tools and processes, by leading the Digital Adoption of Workplace Productivity and Automation.

• Led efforts to revamp the Digital Workplace Learning Center with rich content resulting in higher traffic and user engagement 
• Served as Executive Sponsor of the Digital Workplace Employee Experience group 
• Spearheaded the strategic plan for support and adoption of the Power Platform in a matrixed environment
• Reorganized the Digital Workplace Champions group so that it provided value in alignment with customers’ business needs
• Established the Digital Workplace Exchange program to consolidate user group and outreach efforts improving collaboration and sharing among departments across the City 
• Marketed learning opportunities and onboarded customers onto training skill paths with productivity plans for digital tools
• Developed strategic plans for the education, training, and adoption of digital   workplace tools aligned to customer’s collaboration needs
• Implemented adoption and service metrics for data-driven decision making in the operations and continual service improvement of the Digital Workplace team and Collaboration Service

Manager, Office 365 Enterprise Applications – Established and managed a new Office 365 Enterprise Applications team focusing on Strategy, Implementation, Support, Education & Training, and Adoption.

• Managed and led the Office 365 Enterprise Applications team and members, including overseeing budget, direct reports, human resources, work plans, roadmaps, etc.
• Ensured the department could support mission critical platforms and applications: SharePoint Online, OneDrive for Business, Skype for Business, Security & Compliance Center, Office 365 Groups, Dynamics 365, etc.
• Participated directly and indirectly in key City initiatives such as the Mayor’s   Innovation Advisory Council, PMOC Sub Committee, Race and Social Justice, etc.
• Partnered with various entities throughout the City on Citywide challenges (Governance, IT Projects, Public Disclosure, Security, Cloud Adoption, and Modernization of Collaboration)
• Delivered to department’s executive leadership technical knowledge, data, best   practices, and recommendations for decision making
• Consulted with the City’s various departments on the capabilities and usage of Office 365 applications
• Partnered with companies, organizations, and technology leaders in the region to address various issues including homelessness, opioid crisis, etc.
• Provided direct customer support to the Mayor’s Office for Office 365 technologies

Senior Consultant, Microsoft Services – Modern Service Management and ITSM – Consulted various Enterprise organizations in the Private and Public Sector on   technology, people, and process in the Cloud and On-Prem to achieve optimization of Information Technology for efficiency and effectiveness from an advanced technical and business perspective.

• Established the SharePoint Practice in ITSM including the development of intellectual property for Microsoft Services’ offerings, datasheets, statement of service templates, marketing materials
• Delivered various Microsoft Services’ offerings to enterprise customers including architecture design, upgrade & migration, business continuity, governance, and operational reviews for on-premises, Azure, and Office 365 environments
• Presented technical and executive presentations to stakeholders at all levels of an organization comprised of senior level technical and business decision   makers, including executive management
• Partnered with various teams across Microsoft when working with customers to ensure operational and delivery excellence resulting in high quality service delivery
• Assisted engagement managers and technical account managers with scoping calls and assembly of statements of work 
• Shared the value of Microsoft Services’ offerings through events, TechNet webcasts, and other mediums 

Practice  Lead / Senior SharePoint Consultant – Led a professional services practice   that consulted with various clients on the implementation, configuration, and   administration of technologies ensuring that the respective components were   leveraged successfully to achieve their business needs.

• Led the members of the SharePoint Practice within the Professional Services   Organization of a Microsoft Gold Certified Partner
• Spoke at Collaboration Conferences and User Groups as a subject matter expert on technology and governance
• Implemented, configured, and deployed technologies for various clients including   large-scale enterprise organizations
• Produced   topology recommendations, hardware reviews, and site architecture designs 
• Facilitated workshops for various planning phases of technology implementations such as Taxonomy, Infrastructure, and Site Content.
• Performed risk assessments of server environments and implemented additional security layers such as server hardening, ISA, and RMS
• Built and applied customizations and enhancements of SharePoint including custom branding, custom workflows, custom forms, and custom web parts utilizing Visual Studio 2008, SharePoint Designer 2007, InfoPath 2007, and other applications
• Assembled project scopes, proposals with estimated level of efforts, and statement of   works
• Developed long-lasting and successful relationships with clients, partners, and peers 

Senior Software Engineer (III) – Project lead for enterprise web applications.   Projects consisted of applications built for the Time Warner Cable Corporate office in support of the company’s 32 divisions across the United States.

• Worked directly with clients to provide level of efforts, initiate projects, and   gather application requirements
• Mentored four junior developers and three interns in software development as well as server environment administration
• Managed projects, built project plans, assigned tasks to team members, ensured that deliverables were met on time, and performed code reviews of team members’ work 
• Responsible for the usability and user interaction design for 95% of web applications developed in our group
• Developed an enterprise architecture and core framework in conjunction with the Senior Engineers 
• Created an innovative application deployment process utilizing customized   installation packages which was used to deploy over 40 applications
• Consulted and partnered with Change Management and other third parties in the migration of code

Campaign Manager – Managed internet-marketing campaigns, including email marketing, search engine optimization, paid placement activity and web development.

• Supervised email projects and broadcasts — representative accounts included a major financial institution located in Charlotte whose contact list consisted of   30,000+ subscribers
• Increased collective keyword visibility from 8% to 67% in eight months, which resulted in those keywords ranking on the first three pages of results for the major search engines (MSN, Google, Yahoo!, AOL)
• Prepared detailed monthly Internet Marketing Performance reports; met with clients to review their reports and communicated campaign success 

Web Maintenance Manager – Managed the Web Maintenance Program serving the   company's industry leading customers, positioned across a wide variety of markets.

• Effectively managed and grew the company’s web maintenance program to 20% of the company’s overall revenue
• Increased gross sales receipts by expanding client relationships 
• Provided superior customer service by consulting with clients to ensure that their eCommerce initiatives were met with integrity, robustness, and effectiveness
• Used in-depth knowledge of the web industry to design and develop effective, distinguishable websites