Experience

Manager, Digital Workflow Solutions

• Lead the Digital Workflow Solutions team, advancing automation and AI innovation through RPA, low-code platforms, Agentic AI, and Generative AI to streamline citywide operations and deliver high-impact solutions.
• Lead AI pilots including Microsoft Copilot and ChatGPT, developing tool-level governance frameworks that support safe and effective adoption while contributing to and aligning with broader citywide AI strategy and policy efforts.
• Drive Generative AI adoption end-to-end, designing enablement programs, workshops, and user guidance that accelerate adoption and build AI fluency across departments.

Manager, Digital Collaboration  

• Led and manage the Digital Collaboration team to optimize the collaboration and business processes of a 10,000+ workforce with cloud and AI digital tools.
• Collaborated with business leaders across the city to provide expertise in digital collaboration tools to align technology solutions with organizational goals in delivering government services to 750,000+ residents.
• Built working relationships through collaboration with project stakeholders and business partners in organizations and city departments, to develop and execute strategic technology plans in complex, policy-driven environments.

Digital Adoption Lead

• Modernized workforce tools and processes, driving adoption of workplace productivity and automation solutions through strategic planning and enhanced learning initiatives.
• Implemented data-driven strategies and metrics to inform strategic business decisions, optimizing service delivery, aligning digital tool adoption with customer needs, and elevating continuous service improvement efforts for business units and technology teams.
• Established and led strategic programs like the citywide digital workplace exchange, and modern learning programs, collectively increasing collaboration, engagement, and knowledge sharing across city departments.

Director, Digital Workplace  

• Managed and led a pioneering team to modernize work at the City of Seattle, transitioning over 10,000 employees to remote work using Microsoft technologies during the COVID-19 pandemic, ensuring seamless government operations and uninterrupted service delivery.
• Delivered transformative results by deploying an Azure FAQ Chatbot to enhance customer engagement, launching the Digital Workplace Champions program resulting in 11% city participation, implementing Adobe Sign to eliminate 250,000+ pages annually, achieving 75% adoption of Windows 10, and driving collaboration modernization with Microsoft 365 applications.
• Optimized software account management to deliver $3.1 million in cost savings while effectively overseeing large-scale budgets to maximize resource allocation and value.

Director (interim), Service Modernization 

• Led and managed cross-functional teams to accelerate digital transformation initiatives for the city, enhancing operational efficiency, improving agility, and modernizing IT infrastructure while providing innovative solutions.
• Established transformative programs, such as the Bot Automation Service with Robotic Process Automation (RPA) to streamline workflows and the Living Lab Concept program to accelerate adoption of emerging technologies.
• Provided thought leadership in application portfolio rationalization, data modernization, and strategic digital innovation, collaborating with business units and partners for citywide transformation initiatives such as the Mayor’s Innovation Advisory Council.

Manager, Office 365 Enterprise Applications 

• Established and managed a dedicated team for the strategy, implementation, support, and adoption of Office 365 solutions, managing mission-critical platforms like Power Platform, SharePoint Online, and Dynamics 365.
• Collaborated with city entities to overcome governance, IT modernization, and cloud adoption challenges, delivering actionable insights and best practices to executive leadership for strategic decision-making.
• Partnered with regional organizations to tackle societal challenges, such as homelessness and the opioid crisis, and provided direct support for technologies to top customers such as the Mayor’s Office.

Senior Consultant, Microsoft Services  

• Charted cloud and technology journeys for 100+ enterprise organizations across all verticals in the private and public sector while optimizing technology, personnel, and processes in achieving business goals.
• Engaged with customers to formulate technology strategies and presented to stakeholders, including senior executives, while partnering with different Microsoft groups to ensure operational excellence and high-quality service delivery.
• Established and scaled the SharePoint Practice within ITSM Consulting, creating intellectual property such as datasheets, service templates, and marketing materials to support Microsoft Services' offerings.

Practice Lead / Senior Consultant  

• Led a consulting practice within a professional services organization, guiding a team in implementing and administering technologies to meet diverse client business objectives while delivering innovative large-scale enterprise solutions.
• Provided technical expertise in designing systems, conducting technical reviews, and deploying security measures, while developing custom innovative solutions.
• Facilitated client workshops providing strategic guidance on infrastructure, development, adoption, and governance while establishing thought leadership at technical conferences and user groups.

Senior Software Engineer (III)  

• Developed enterprise architecture and core frameworks, designed an innovative deployment process for over 40 applications, and collaborated with Change Management teams on code migration initiatives. 
• Partnered with clients to estimate level of effort, initiate projects, and gather application requirements; managed project plans, assigned tasks, ensured on-time deliverables, and conducted code reviews. 
• Mentored four junior developers and three interns in software development, server environment administration, and best practices for usability and user interaction design, contributing to 95% of team-developed applications. 

Campaign Manager – Managed internet-marketing campaigns, including email marketing, search engine optimization, paid placement activity and web development.

• Supervised email projects and broadcasts — representative accounts included a major financial institution located in Charlotte whose contact list consisted of   30,000+ subscribers
• Increased collective keyword visibility from 8% to 67% in eight months, which resulted in those keywords ranking on the first three pages of results for the major search engines (MSN, Google, Yahoo!, AOL)
• Prepared detailed monthly Internet Marketing Performance reports; met with clients to review their reports and communicated campaign success 

Web Maintenance Manager – Managed the Web Maintenance Program serving the   company's industry leading customers, positioned across a wide variety of markets.

• Effectively managed and grew the company’s web maintenance program to 20% of the company’s overall revenue
• Increased gross sales receipts by expanding client relationships 
• Provided superior customer service by consulting with clients to ensure that their eCommerce initiatives were met with integrity, robustness, and effectiveness
• Used in-depth knowledge of the web industry to design and develop effective, distinguishable websites

Legal Services Specialist | Rifleman  

• Modernized legal proceedings for the 2nd Battalion, 2nd Marine Division, enhancing efficiency and receiving the Navy and Marine Corps Achievement Medal for exceptional performance
• Led Marines in combatant and non-combatant operations, ensuring mission success, team cohesion, and operational efficiency, earning two meritorious promotions. 

Awards and Honors: Combat Action Ribbon, Navy and Marine Corps Achievement Medal, Humanitarian Service Medal, National Defense Service Medal, Armed Forces Service Medal, NATO Medal, Joint Meritorious Unit Award, Sea Service Deployment Ribbon, and two Meritorious Promotions.